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Yes I contacted customer service but I still haven't received an answer and my prize is still in an uninformed state 😕 For
once I was winning something 🙁
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If this status persists, contact customer service anyway, they will give you a precise answer!
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Okay, thank you!
So I don't have to worry, everything is clear on my side whether it's the credits or my information 😉
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For any personal problems, contact customer service. They will answer you quickly and they will know what they are talking about, unlike us.
However, you should know that there are checks that are carried out for new players to make sure that there are no anomalies on your account (information, credits etc...) when your account is validated, your prizes will be validated much faster 😉
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I find this curious, perhaps it is a technical problem?
I was thinking of recharging again but, I will wait for the validation because I have the pleasure to win a modest prize and hop after three days an uninformed state... 🙁 Thanks
to Madwin MadWin advance to solve this problem but on the other hand they must have a lot of work so to manage all our orders they may put this status in the meantime?
Thank you also for those who have the same problem to come and post here and for the others if you had this problem after how long it was solved?
With kind regards.
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I also have an "uninformed" prize (from the Sweepstake) for 15 days, and I asked a question to customer service to know the meaning
to follow
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