Player calop06 posted a message on 04/11 14:42 on the MadLotto Forum: GROS BEUG CUSTOMER SERVICE. Answer him on MadLotto and exchange with other players
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Important Information :
DreamCentury will be closed annually in summer from Tuesday 27/07/2010 to 15/08/2010 included. As a result, we will not be able to respond to your requests to Customer Service or send your Gifts during this period. From 16/08/2010, your requests will be processed in the order and the sending of your Gifts will be done very quickly.
, Madwin sent MadWin a prize, p-key style that I didn't receive. Once received, I checked the sending date, which corresponded to the one that the site put in my earnings tracking but, the post office took 20 days to deliver it to me ππ‘π But, I
understand you 2loup1, between a trinket and a check, there Wire cause for concern.
I offer you these few πΉπΉπΉ, to make you wait.
π
Re fred π You
wanted to contribute again but again, it seems that your answer was not adapted to some here π Or maybe it'
Not cool 2loup1 your Previous message ... Sometimes I have trouble understanding certain reactions. πn): In short, netiri2212, don't worry, you will get an answer from Customer Service early next week!
Our response times from Customer Service have been exceptional for three months, as shown by all the notices that our Winners are pleased to Confirm us by post following the receipt of a prize , but it is true that for a week, our delays are much longer because we are a bit overwhelmed with messages π)) Basically, we still need to improve our reaction times in the event of a large influx of messages.
As said, I believe Claudie92 in a Previous message: bugs => messages on the SCL that explode => longer delays to answer!
Not to mention that Thursday 11/11 was a holiday and that doesn't help matters!
Good game everyone !
The Web' πΉπΉ
Dear web π
Not cool indeed π When I have something to say, good or bad, I don't hesitate to let it be known.
If you read your PMs, you know my situation because I allowed myself for the first time to contact you but of course no answer from you πn): Of course you will answer me to contact the SC π΅ It's already done for your info π€‘
It might be good when it comes to big Wire to Confirm them in follow-up and give us the tracking number π So that we can take action.
To conclude, reaction very easy to understand π
Not cool 2loup1 your Previous message ... Sometimes I have trouble understanding certain reactions. πn): In short, netiri2212, don't worry, you will get an answer from Customer Service early next week!
Our response times from Customer Service have been exceptional for three months, as shown by all the notices that our Winners are pleased to Confirm us by post following the receipt of a prize , but it is true that for a week, our delays are much longer because we are a bit overwhelmed with messages π)) Basically, we still need to improve our reaction times in the event of a large influx of messages.
As said, I believe Claudie92 in a Previous message: bugs => messages on the SCL that explode => longer delays to answer!
Not to mention that Thursday 11/11 was a holiday and that doesn't help matters!
, Madwin sent MadWin a prize, p-key style that I didn't receive. Once received, I checked the sending date, which corresponded to the one that the site put in my earnings tracking but, the post office took 20 days to deliver it to me ππ‘π But, I
understand you 2loup1, between a trinket and a check, there is Wire concern.
I offer you these few πΉπΉπΉ, to make you wait.
π
Hello pink πΉπΉ Thank you for your
πΉ If Mad follows its
rules: π 9Rules and Regulations The shipping costs of
the prizes are covered by the Organising Company, all other possible costs related to the Gift (prize costs, commissioning, installation, use, administrative formalities) and not included in the description of the Gift will remain the prize the winning member. The winner of a prize or winnings undertakes to pay any tax, levy, social contribution or other possible right of any nature whatsoever, which may be due in application of the law, the Organising Company being discharged of any liability in this respect. If a prize could not be shipped by post, the particular terms of delivery of the prize would be indicated in the description of the prize or set out in a personal email to the winner. Lots sent by post or by carrier travel at the risk and peril of the recipient. DreamCentury Entertainment cannot be held responsible for any loss or damage to the lots sent. DreamCentury Entertainment shall not be held liable for any delay in the shipment of prizes and lots when such delay is not attributable to it, but is the fault of the service provider it uses to carry out such shipment. It shall not incur any contractual or legal liability in respect of operations relating to the transport of the lots and prizes awarded.
We can conclude that they don't give a shit ππ Moreover, the diamond vip account
manager doesn't even bother to answer π I expect to get
account answer on Monday from them, otherwise I'll have the pleasure of harassing them ππππ Have a good weekend πΉπΉ
πBonjour, I haven't had an answer for a week and it's urgent because I didn't receive my dvd player sent by madwin when it's a package that should have arrived long ago and it's the second shipment the first time madwin MadWin was the wrong address???? and there it seems to be the same thing π€ͺ Have you
, Madwin sent MadWin a prize, p-key style that I didn't receive. Once received, I checked the sending date, which corresponded to the one that the site put in my earnings tracking but, the post office took 20 days to deliver it to me ππ‘π But, I
understand you 2loup1, between a trinket and a check, there Wire cause for concern.
I offer you these few πΉπΉπΉ, to make you wait.
A wolf should know that during great periods of great cold, some go into hibernation! π And that at Big changes = Bugs = more work for customer service... π
πΈ
Claudie again πΉ
We have to stop pump polishing for Mad π
Are the dates of sending Wires also Rounds of the beugs?
Ex: A Wire sent on the last 8 (earnings tracking) received the same day, they are strong at Mad π
A consolidated Wire sent on the last 5 to date, still not received π΅
There is like a BIG problem also at this level π A computer bug, I doubt it!
The SC hibernation is long, unless they are part of the beug ππ
